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Frequently Asked Questions (FAQ)
ORDERING
Q: How can I buy / order your products?
A: There are three ways you can buy our products:
1. Buy online directly from this website www.peekaboo.mv
2. Buy from Peekaboo shop located at M. Petoni, Majeedhee Magu and M. Zebra, Buruzu Magu,
3. Buy from retailers advertised on this website. (Note that retailers' prices may differ from our prices shown on this website.)
Q: How do I buy online from your website?
A: Please follow the following steps:
1. When you see a product you like to order, click on the "Add to Cart" button shown. You may add as many item you like.
2. When you are done adding products into your shopping cart click “Shopping Cart” on top of the page to view the products you selected.
3. Now click on the "Proceed to Checkout" button. The website will then lead you securely through the process of providing delivery and payment details.
4. Once you reach the Checkout area, fill in the relevant details regarding Billing and Delivery.
5. When the Checkout process is complete, place your order by clicking the "Confirm Order" button.
6. You will receive an email notifying you of your order after about 5 minutes. Your order is now in our system, and we may call you to verify your order.
Q: Do you have a physical shop?
A: Yes.
In Maafannu, Buruzu Magu. (M. Zebra). (also known as LEGO Experience Store)
In Maafannu, Majeedhee Magu. (M. Petoni).
Q: How will I know if you have received my order?
A: You will get an email confirming the order along with all the details such as order number, list of items ordered.
Q: How do I check my order status?
A: You can either
1. Call us with your order number as given in your confirmation email.
OR
2. Log into your account and go to My Account > Order History. (This method is available to registered users only)
Q. Can I order over the phone?
A. No. We recommend using our website to place orders.
Q. Can I order without registering?
A. Yes, you can order without registering. However, there are benefits if you do register. They are:
1. Faster check out on next purchase.
2. You automatically get Reward points on your purchases which can be used later to purchase goods.
3. You will receive our emails regarding offers and discounts.
Q: Can I cancel or change my order?
A: You can request order changes and/or cancellations by contacting us. If for any reason you change your mind about your purchase, please call our customer service on Sat.-Fri. 9:00 a.m.- 11:00 p.m.
Q: I want to return my purchase! What do I do?
A: If you are not satisfied with your purchase you can return your item(s) for a full refund before 11:00 PM on the day of purchase. Please ensure that you have the items in original packing unopened.
Q: I placed an order but have heard nothing from you. What do i do?
A: When you place an order we will email you an order confirmation to the email address you supplied when you placed the order with us. We will call you to confirm the order before delivery.
Q: Do you have a minimum order amount?
A: No, we do not.
Q: How long will it take to deliver my order?
A:
Male' City
We are 100% committed to ensure all orders placed before 10 PM are delivered the same day. Orders placed after 9PM will be delivered the next day. Friday delivery starts at 2 PM.
Islands
For orders placed between 9AM to 2PM (Male' time), your order will be dispatched to courier the same day.
Orders placed after 2PM will be dispatched the next day.
Delivery time is 1 to 5 days.
Order tracking number will be provided if available.
Q: How can I see your products before I buy?
A: You can see most of the products at our physical store. However, if an item is not available at a particular store then you have the option of viewing the item by call us.
PRODUCTS
Q: What products do you sell?
A: We sell only branded toys and related products. We carry internationally recognized brands.
Q: Do you sell second-hand goods?
A: No. All our toys are brand new and genuine.
Q: Do you have your products with you?
A: Yes, unless otherwise stated. Unlike many other local online stores, we only promote and sell products that we actually have in our store or warehouse.
Q: What if an item is out of stock?
A: We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to deliver, we will notify you within 1 hour.
Q: How do I know if you have stock available?
A: Our web site tracks stock in real-time, which means if a toy is out of stock, the 'Add to Cart' button is removed and replaced with an "Out of Stock" message or the product will not appear on the website. In other words, the purchase of an “Out of Stock” item is simply not possible.
Q: What is a wish list?
It is a list of items that you prepare on our website that you wish to buy in the future. This list can only be seen by the user.
Q: Why is the color of my toy different to the image on your web site?
A: Whilst we make every effort to reproduce the exact color of each and every toy during photography, unfortunately not all images are our own. Color precision cannot be guaranteed 100% accurate, across all products, all the time. Upon delivery, if you are not happy with the item you can always return within the same day with the original unopened packing.
Q: How can I get more information on a product?
A: If you have a question about a specific product(s), please email us at shop@peekaboo.mv with the subject line “Request Additional Item Information” and we will send you more information, if available, as soon as possible.
DELIVERY
Q: Where do you deliver?
A: At present we deliver to the capital island Male’, Hulhumale' and some selected islands across Maldives via courier.
Q: What countries do you ship to?
A: At present we do not ship orders internationally.
Q: I live in another Island; can I order a gift for someone?
A: Absolutely! Choose the item to be sent to the recipient. We will take your details for billing purposes and a separate shipping address for your gift recipient. You will have the opportunity to choose the appropriate gift wrapping should your item be gift wrapped. We will deliver only when we receive the payment through one of the payment methods mentioned.
Q: Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.
Q: What happens if I am not available at the time of delivery?
A: We will call you to confirm delivery time. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
PAYMENT
Q: What options do I have while making payment?
A: We accept Cash on Delivery (COD) and wire transfer. Details are as follows:
Account Name : Peekaboo Pvt Ltd
MVR Account #: 7730000000371
USD Account #: 7730000000373
Swift Code: MALBMVMV
Bank Address:
Bank of Maldives PLC,
Majeedhee Magu,
Male', 20138,
Maldives
Q: What currency do you accept?
A: We accept Maldivian Rufiyaa or US Dollars.
OTHER
Q: Do you offer gift wrapping?
A: Yes, gift wrapping is available on most of our products (except some very large items) for an additional cost of MVR5 for each paper. For online orders its free wrapping. On the order page you will have the option of writing us a message. Please write your message there if you want it gift wrapped. If you would like a personalised message to go with your purchase, please make a note as well.
Q: What is your Return Policy?
A: Please see Money Back Guarantee section. Also please ensure that while returning, the items are packed properly so that the original packing of the product is not damaged in transit. The return shipping charges needs to be borne by the customer.
Q: Where do I enter the coupon/promotion code?
A: If you have an active coupon or promotion, you may enter the code on the “payment” page during the checkout process.
Q: Can I get replacements for damaged items?
A: If any items included in your order are damaged or defective, please call our customer service within the day of purchase. As soon as we confirm the conditions, we will be happy to replace those items for you. If we cannot replace the item then we will give full refund (excluding transport cost, if applicable)
Q. Do you sell your products wholesale?
A: Yes we do sell our products at wholesale rates for retailers. Please call us on 7521717 for futher information.
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(c) Peek-A-Boo 2012